Refund and Privacy Policy


Refunds

First delivery satisfaction guarantee

If you would find the Dinner Twist produce to be of poor quality and as a result you do not wish to cook it, you can request a credit of your full purchase price. The claim needs to be made within 24hours of delivery via email to customercare@dinnertwist.com.au. The delivery will be collected by Dinner Twist and a refund or credit organised within 14 days. If you have not yet paid Dinner Twist, the invoice will be cancelled. This claim can be made once only per household. The claim automatically terminates the Dinner Twist subscription and is valid for first deliveries only.

General refunds

If a product supplied by Dinner Twist is considered faulty, damaged, missing or for any reason not suitable for use the customer should notify us immediately, contact information is available on the recipe booklet and on the website. After establishing proof of purchase and that the product was damaged while handled by Dinner Twist, we will first attempt to supply a replacement product. If we cannot do so in a reasonable timeframe thus impacting the value of the service, Dinner Twist will credit the value of the product. It is the responsibility of the customer to take proper care of the product once delivered to the address provided. Please allow for proper cover or instructions to driver should you not be able to receive the delivery in person. Dinner Twist cannot be held responsible for damage to the product occurring after delivery.

Privacy

Collection of Computer Data

When you visit us at Dinner Twist, our company servers will automatically record information that your browser sends whenever you visit a website.
This data may include:
  • Your computer's IP address
  • Browser type
  • Webpage you were visiting before you came to our site
  • The pages within Dinner Twist you visit
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve the Dinner Twist website and the services and products we provide. This data will not be used in association with any other personal information.

To improve your experience on our site, we may use 'cookies'. A cookie is a small text file that our website may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Dinner Twist website.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage. Google Analytics also uses "Cookies", text files that are saved on the hard drive of your computer and enable the analysis of website use through you. The information gathered by the cookie about the use of this website will generally be transmitted to Google servers in the US and saved there. As licensed by the owners of this website, Google will use this information in order to analyze your use of this website, in order to compile reports regarding the website activity, and in order to render further services associated with website activity and internet usage to the owner of this website. The IP address of your browser as detected by Google Analytics will not be conflated with other data from Google.

Dinner Twist uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use advertising cookies (from DoubleClick) to associate your browser with interest and demographic categories, and serve ads based on your past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

Dinner Twist also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Uses made of your Information.

Information you enter into our subscription forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you don't confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we won't store it for longer than necessary and we will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.
We use information held about you in the following ways:
-to ensure that content from the Website is presented in the most effective manner for you and for your computer;
-to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
-to carry out our obligations arising from any contracts entered into between you and us;
-to allow you to participate in interactive features of our service, when you choose to do so;
-to notify you about changes to our service;
-to respond to any enquiries you may have and to provide you with the products and services you may have requested;
-to contact you (including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner) in relation to your enquiry or order;
-to respond to your feedback or complaint;
-to administer, investigate and resolve any other claims that you are involved in;
-to carry out our business functions and activities, including meeting our legal and regulatory obligations; and
-to improve the service we provide to you.



On this website, data for marketing and optimization purposes is collected and stored by Webtrekk GmbH (link to website). This data is used to create a user profile under a pseudonym. Here, cookies may be used. Cookies are small text files that are saved locally in the temporary cache of the site visitor's internet browser. Your IP address is anonymized, saved and sent, making it impossible to identify you via your IP address. The collected data is deleted once there is no longer a need to save it for analytical purposes, or upon the request of the user. For more information regarding how Webtrekk collects data, you may find their privacy policy here. For exclusion from Webtrekk tracking, a cookie named "webTrekkOptOut" from the domain webtrekk.net is used. This tracking opt-out is active as long as this cookie is not deleted. To activate this opt-out, please visit this site.

Integrated on our webpages are plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. These Facebook-plugins are indicated by the Facebook-logo or the "Like-Button" on our website. You can find an overview of the Facebook-plugins here. When you visit our website, a direct connection is established between your browser and the Facebook server through the plugin. Through this connection, Facebook is informed that you have visited our website using your IP address. Should you click the Facebook "Like-Button" while logged into your Facebook account, you can link the contents of our website to your Facebook profile. In this way Facebook can link your visit to our website to your user account. We would like to point out that, as the proprietors of the pages, we have no influence on the contents of the transmitted data or its use by Facebook. You can find further information regarding this in the Facebook Privacy Policy here. In order to avoid your user account being linked to the data passed on to Facebook, you must be logged out of your Facebook account.

Integrated on our webpages are functions of the social service Twitter. These functions are provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the "Re-Tweet" function, the websites you have visited are linked to your Twitter account and made known to other Twitter users. In this process data is also entrusted to Twitter. We would like to point out that, as the proprietors of the pages, we have no influence on the contents of the transmitted data or its use by Twitter. You can find further information regarding this in the Twitter Privacy Policy here. You can change your Twitter privacy settings under your account settings here.