FREQUENTLY ASKED QUESTIONS


How does Dinner Twist work?

We know all too well how busy life gets.

Let us do the running around for you! We help take the worry out of "what's for dinner" and eliminate your weeknight grocery shopping and meal planning.

Once you arrive home from your busy day, the freshest ingredients and step by step recipes are ready for you to create healthy and delicious dinners - without the stress.

We test not only the product but their integrity too. A clean ingredients list, fair treatment of animals and pride in your product is important to us and we chose our suppliers accordingly.


What box is best for my family?

We have 4 delicious boxes to choose from to suit all different types of households.
We encourage you to try all of our delicious boxes, until you find the right fit for your family!

Our Express box is designed for the time-poor families, households with younger children or customers who are after a 3 meal option. With less chop and prep and cleverly designed shortcuts, you will have a delicious dinner on the table in 20 mins. Our Express box feeds a family of 4 with 3 meals per week and can be upsized to include extra protein.

Our famous Family box includes 4 delicious, balanced meals with a little twist on the family favourites we all know and love. Our Family box caters for even the fussiest of eaters and is on the table in 25-35 mins. Our Family box is available for 2 or 4 people, with 4 meals per week and can be upsized to include extra protein, we also offer pork, lamb or fish free as well as a gluten friendly option.

Our Wholesome box includes lots of information about what is good for you! With fewer refined carbs, naturally gluten-friendly* and high in fibre, our Wholesome box is for families who are after the next step in their nutrition journey.
Our Wholesome box is also available in a vegetarian option and is available for 2 or 4 people, with 4 meals per week. The Wholesome box can be upsized to include extra protein and we also offer pork, lamb or fish free alternatives.
*Instead of providing you with gluten-free alternatives, the ingredients we include in the Wholesome box are naturally free from gluten.


Am I locked in?

Not at all! (...and you never will be!)

Most of our customers pick the subscription option to save time. This way your delicious Dinner Twist box will show up each week or fortnight without any hassle or follow up. You can easily swap your box or preferences, cancel your account or pause your deliveries online at anytime. Just make sure to make any changes by Wednesday midnight prior to delivery, or we may require a $15 late change fee.


Where do we deliver and when?

The Dinner Twist delivery area is always expanding and currently we service homes from Alkimos all the way to Margaret River and out to the Perth Hills!

Delivery days: Monday afternoon north of the Swan River, up to and including Quinns Rocks. Tuesday afternoon south of the Swan river down to and including Mandurah. Wednesday we deliver to regional WA. Delivery is free for Perth and surrounds. A small delivery fee applies to regional areas. You are also welcome to pick up your box from our South Fremantle depot on Monday afternoons.


Do you provide the calories/nutritional information for each meal?

Unfortunately we do not provide calorie information with our Dinner Twist recipes as we like to encourage a more holistic, balanced approach to your diet (and this way we have more time to concentrate on new yummy recipes for you to enjoy!)
All our recipes are overseen by our qualified nutritionist who takes into consideration all the important aspects to achieve a healthy, balanced diet.

We suggest looking into mobile apps where you can weigh and enter what you are cooking, providing you with the macronutrients and any information you may need.


Can you freeze the meat, fish and poultry that comes in your boxes?

Absolutely!

All our meat, fish and poultry is prepared and packed the morning of your delivery, it doesn't get fresher than that! (Our bread are also baked the morning of delivery, we recommend also freezing if you don't plan on enjoying in the first couple of days)


Is our produce organic?

As much as we would love to be able to supply organic, unfortunately, due to the large number of orders we fill and quantities we need, supply isn't reliably available for us.

Working with local conscious and ethical suppliers is very important to us. All of our fresh produce comes from local, passionate farmers across WA, we don't use preservatives or MSG in our boxes we use organic where we can and always choose free range and pasturised.


What's with the late fee?

After Wednesday midnight prior to your delivery, we start shopping for your fresh food. To avoid food waste we order to the exact number of orders. If you cancel late, we will work hard find a new home for your food. To cover the administration and potential waste, we charge a small fee of $15.


Can I choose what meals I get?

At Dinner Twist, your meals are set for the week. When planning our menus we minimise waste by incorporating your fresh ingredients across your weekly meals. Our passionate recipe team work hard on ensuring the meals are always exciting with plenty of variety each week. We are often thanked by customers who now try new ingredients and most agree they save money as you don't throw food away. We have the option for you to try different boxes until you find the best fit for your family.


What about allergies and preferences?

At this stage we are unable to able to cater for certain allergies such as nut, eggs and dairy. The good news is, you are able to omit these from any recipe which may include them. Your box can be made pork, lamb or fish free as well as gluten friendly. We replace pork & lamb with suitable options and replace fish with chicken breast. For the gluten friendly option, we bring you GF replacements for items such as bread and pasta (except for our Wholesome box, which is naturally gluten friendly)

Please note, some products may contain traces of gluten so if you are intolerant this may not be the best option for you.


Why a pantry list?

We email you a small list the Thursday before your next delivery, to give you time to stock up on the basics, this way we avoid sending you containers of oil, soy and dried spices every week as this can become wasteful and fills up your cupboard with plastic containers quickly!


What about the environment, how does Dinner Twist help reduce waste?

We shop for thousands a week and thereby reduce the number of cars heading to the shops, and that's just where it starts! We work closely with WA suppliers who share our values and care for our planet. Our fish is caught using sustainable methods, meat is free range or pasturised, we use degradable packaging and reuse our eskys over and over again. With meal kits, you waste less plastic and waste less food. The little waste we do have is weekly sent to Food rescue and Breast Cancer Care WA supporting those who really need a warming meal. The little plastic you can recycle and the soft plastic you can leave in the esky and we recycle it for you!


How do I pay?

When you subscribe to Dinner Twist, your credit card details are taken on the final stage of your website subscription. Payments are processed Thursday midnight (early Friday morning) the week before your Dinner Twist delivery is due. If your payment has failed, you will receive an SMS on Friday with the option to update card details, recharge your credit card or you will need to contact us if you need to cancel (Please note, cancellations after Wednesday midnight, you will incur a late cancellation fee)


The Dinner Twist timeline (just to wrap it up)

Before Wednesday midnight: place your order for the following week.

Thursday: pantry list items are emailed to you (be sure to double check your junk folder as sometimes we can end up in there)

Thursday/Friday: customer accounts are debited.

Saturday: estimated delivery times are provided via SMS.

Mon/Tues/Wed: your delicious Dinner Twist box is delivered! (Depending on location)

You will receive an SMS from one of our friendly delivery drivers in case you aren't home