We would like to take this opportunity to welcome those new to the family and a massive hello to those who have always been a part of us - and extend our heartfelt thank you for trusting and turning to us in this uncertain climate.
At Dinner Twist we have always led with our hearts, our team is made up of real people who live and breathe what we stand for and we are all so proud to be a part of something much bigger than ourselves.
Is my box clean?
We are super committed to reusing our foam boxes and encourage all customers to return your empty boxes each week! However, we ALWAYS check the cleanliness of the recycled boxes before they are put back into circulation.
What if I am self-isolating?
If for any reason you are in self-isolation, please update your profile delivery notes or get in touch with our customer happiness team. This is simply in an effort to keep everyone as safe as possible and to make our friendly Drivers aware.
What is your policy when delivering?
We are back providing our full delivery service, which means our Drivers will knock or ring your doorbell, so you know they have arrived! If you would like your box carried into your house, please ask your friendly Driver, otherwise, they will place them safely at your front door (or designated area). You will be sent a confirmation SMS once your box has been delivered so you know it has arrived safely!
We are also back recycling soft plastics, so feel free to send these back in your boxes (no food scraps or other materials though)!
Are delivery times affected?
You will continue to receive your delivery window via SMS on the Saturday prior to your delivery, and our friendly Drivers will work hard to meet deadlines as best we can. We will strive to have all boxes delivered by dinner time and ask for your patience and understanding during these extremely busy times.
Our Fremantle and Canning Vale pickup locations are available every Monday from 2.30 - 6.30pm. If you prefer this option, simply update your preferences in your profile, or call our customer happiness team and they will help you out!
Are delivery days affected?
Our team has been working extremely hard over the last few months, to return customers back to their original delivery day, yay! Thank you for your patience during this time.
We have also recently launched Friday deliveries for our Marketplace orders as well - be sure to take a look and add a top up delivery ready for the weekend!
What are the Dinner Twist internal protocols for COVID-19?
All preventative measures are in place across Dinner Twist - stringent food safety standards are maintained at all times, including handwashing, hand sanitisation, gloves, hairnets and beard covers. We have added the below to our ongoing efforts;
- Increased daily cleaning of our packing and production room and facilities, Including frequent wipe downs and sterilisation of food handling areas.
- Minimised onsite meetings to limit visitors
- Control measures in place to monitor all staff, their health and safety, for early detection and isolation should a team member become sick.
- Ensuring all meal breaks for staff adhere to social distancing rules
- All our suppliers adhere to the Food Safety Act and are in regular contact with Dinner Twist to update us of any changes as they develop.
Is supply of Dinner Twist products going to be limited?
We are in a fortunate position to work with amazing WA Growers and Producers. As such, our supply chain has remained very stable during COVID, with limited impact on the availability of the products we supply. Although nothing is guaranteed, please know we will continue to monitor our supply chain and global food availability, so that we can keep providing fresh WA produce and Marketplace goodies to your door!
If you have any questions or concerns, please do not hesitate to contact us.